fabulis

Jason Goldberg of fabulis here again.

I sincerely hope that we are reaching the Citi limits at fabulis.  We want fabulis to be remembered for our product, not for our bank account.  We want to put this behind us.

I have just received the following apology from Citi.  I believe it to be a good and sincere apology.  It appropriately addresses the issues of the past 24 hours.

————— Forwarded message —————
From: Brown, William E <xxxxx@citi.com>
Date: Thu, Feb 25, 2010 at 4:14 PM
Subject: Amends
To: “jason@fabulis.com” <jason@fabulis.com>


Jason,

We have not been formally introduced and I imagine that this is a poor way to become acquainted.  I am responsible for the Citibank Branches in Manhattan and have just learned today of the challenges you have experienced in opening an account with us.

I apologize for any confusion about the status of your account and the Fabulis website.  Whatever statements that were made by any Citi representative related to the content of your website were inappropriate and made in error, and I will review in detail what happened. You have my firm commitment on this point.

I truly regret any unintended message that my employees may have conveyed about your new business venture.  I place great value on your business and assure you that Citi is committed to the gay, lesbian, bisexual and transgender communities.  In fact, this week Citi has announced the financing for the True Colors Residence, a housing facility for homeless GLBT youth in New York City.

I recognize that, to this point, this dialogue has been carried out on the internet via postings.  You may choose to post this apology, however, please do not doubt the sincerity of my message and the responsibility I have for ensuring our customers do not encounter a similar experience.

Safe travels,

Bill Brown

I have informed Mr. Brown that I am accepting his apology.  It is time to move on.  At the same time, I’ve encouraged him to use this as a learning experience and to please make sure that Citi’s employees are better trained and educated in the future on such issues.  Something like this should never happen again to any business.

So, I have one last question on this matter.

Given Mr. Brown’s sincere and well-written apology, should fabulis move our bank account elsewhere or should we give Citi another chance?

It would be great to get feedback and input from fabulis’ followers and fans about this.

What do you think?

Should we stay with Citi or should we move on?

Please share your thoughts with us via Twitter, Facebook, on this blog, or via any other forum you feel best.  We’ll make a final decision on it next week.

Thanks … and hopefully done with this madness,

-jason and the fabulis team.